Policy

Welcome to TCA Webstore. If you make any purchase at our TCA Webstore, you agree that you have read, understood and accepted the Terms and Conditions as follows.



Exchanges & Replacements



Exchanges & Replacements are easy! Here's a step by step guide:


1. If you encounter any technical issues (i.e connectivity issue of your speaker / camera) with the product that you receive, please hop on to these pages for your respective issues to get your questions answered.


- Sonos Technical Support -  360fly Technical Support -



2. If you receive a product that is deemed faulty or defective, you may send the items back to the address below and we will send you a replacement set within the next 5-7 working days upon receiving your item.


Returns Address:


Attn: TCA Webstore Returns


Order #: (You may find your order number in your order confirmation email when you purchase from our webstore. This order # will allow us to track your warranty)


1 Coleman Street 

The Adelphi 

#01-17 Singapore 179803



Our policy allows for a return to exchange the item(s) if it meets all of the following criteria:

  • The item are within seven (7) days from the delivery date
  • The item are supported by a proof of purchase (E.g. Receipt, Invoice) 
  • There is a valid reason for the return or exchange 

*We do not cover buyer’s remorse 

  • The goods must be in new condition and returned with the original packaging along with all accessories (including manuals, certificate of authenticity) and free gifts received with it



Warranty


These warranties are not valid in the case of normal wear and tear, damages resulting from accidents, or negligence and defects caused by using any other third party accessories, parts or components.



Klipsch:


Klipsch Image S3m are entitled to 2 year(s) warranty, 1-for-1 exchange.


For all other earphones (excluding Klipsch Image S3m) are entitled to 1 year warranty, 1-for-1 exchange.


For Klipsch personal speakers, warranty validity period is 1 year, 1-for-1 exchange.


For Klipsch Promedia & other Home Theatre Speakers, warranty validity period is 1 year service warranty. 


These warranty strictly does not cover external wear and tear. 



Sonos: 


All speakers are entitled to 1 year warranty, 1 for 1 exchange warranty provided by Sonos.


Sonos Technical Support



These warranties are not valid in the case of normal wear and tear, damages resulting from accidents, or negligence and defects caused by using any other third party accessories, parts or components.



Erato: 


Erato earphones are entitled to 1 year, 1-for-1 exchange warranty. 



360fly:


360fly Camera are entitled to 1 year service warranty provided by 360fly.


360fly Technical Support 



ViDi: 


ViDi earphones are entitled to 1 year, 1-for-1 exchange warranty. 





Review and comments

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist for contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TCA Webstore reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


If you do post content or submit material, and unless we indicate otherwise, you grant TCA Webstore a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant TCA Webstore and sub license the right to use the name that you submit in connection with such content, ifthey choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that useof the content you supply does not violate this policy and will not cause injury to any person or entity. TCA Webstore has the right but not the obligation to monitor and edit or remove any activity or content. TCA Webstore takes no responsibility and assumes no liability for any content posted by you or anythird party.


Copyright and Patents

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of TCA Webstore or its content suppliers and protected by international copyright laws. The use of any TCA Webstore trade markor service mark without our express written consent is strictly prohibited.


Order Cancellation

We will allow cancellation of orders only if, TCA Webstore is not able to fulfill the order due to limitations, in which, there will be an official email sent to inform you. 


Applicable Law

By visiting TCA Webstore, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and TCA Webstore.

Policy

Welcome to TCA Webstore. If you make any purchase at our TCA Webstore, you agree that you have read, understood and accepted the Terms and Conditions as follows.